Legal
Privacy Policy
Last updated: June 16, 2026
1. Introduction
LUMPAY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and services.
This policy complies with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian privacy laws.
By using LUMPAY, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information:
- Full name, email, phone number
- Date of birth, residential address
- Bank account details
- Transaction and wallet history
Identity Verification (KYC):
- Bank Verification Number (BVN)
- National Identity Number (NIN)
- Government-issued ID documents
- Facial verification images
Next of Kin and Guarantor:
- Name, email, and phone number of your next of kin
- Name, email, and phone number of your guarantor
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity (KYC/AML compliance)
- Process contributions and payouts
- Maintain your digital wallet
- Facilitate group savings activities
- Send transaction confirmations
- Comply with Nigerian financial regulations
- Prevent fraud and financial crimes
- Provide customer support
4. How We Share Your Information
We do not sell your personal information.
We share information with:
- Payment processors (Paystack)
- Nigerian banks for account verification
- Authorized identity verification services (BVN/NIN)
- SMS and email providers
- Cloud hosting and database providers
- Law enforcement when legally required
Within Groups:
Other group members can see your name and contribution status, but not your bank details, BVN/NIN, or wallet balance.
5. Your Privacy Rights (NDPR)
Under Nigerian law, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account
- Object to marketing communications
- Receive your data in portable format
- Withdraw consent for optional processing
6. Data Security
We protect your information using:
- Encryption (data in transit and at rest)
- Secure access controls
- OTP authentication
- Real-time security monitoring
- Regular security audits
7. Data Retention
We retain your information while your account is active plus 7 years after closure, as required by Nigerian financial regulations.
8. Contact Us
For privacy-related questions or to exercise your rights:
Data Protection Officer:
privacy@uselumpay.com
Support:
support@uselumpay.com
Address:
House 5, Hanover Court, Dpkay Estate, Lekki, Lagos, Nigeria